Important customer information

Right of cancellation


You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, the is not the carrier who has taken possession of the goods or has .. In order to exercise your right of withdrawal, you must:


Azeb Schnitzer


Buchauslieferung und Verlag

Zeppelinstrasse 88

88045 Friedrichshafen

Tel: +49 (0) 7541/2869965

Fax: +49 (0) 7541/398561

eMail: message@dr-schnitzer-buecher.de



by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form attached to the shipment or fill out our online withdrawal form (at http://dr-schnitzer.de/Online_Widerrufsformular.html), which is not required. You can also send us a self-written revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation
If you withdraw from this contract, we shall reimburse you for any payments we have received from you, except for the costs of delivery, and no later than fourteen days from the date on which we received notice of your cancellation of this agreement is.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.



Return costs upon exercise of the right of withdrawal
If you make use of your statutory right of cancellation (see cancellation policy), you have to bear the regular costs of the return. If, instead of a free remittance by us, you object to your direct debit order placed with the order, the bank charges charged to us (currently EUR 3, -) will be charged to you and will be charged to you.

Depreciation
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Azeb Schnitzer

Buchauslieferung und Verlag

Zeppelinstrasse 88

88045 Friedrichshafen



returned. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Exclusion of the right of withdrawal


The right of withdrawal does not exist with contracts

- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

These include our custom designed for each buyer EBOOKS, as they include the name of the respective buyer in the file to protect the copyright

- for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded,

- for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,

- for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,

- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence, - for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery - for delivery of newspapers, periodicals or magazines other than subscription contracts.